About Us: Hello Earth is a leading performance marketing agency dedicated to delivering innovative and effective performance solutions to our clients. We pride ourselves on our dynamic team and our commitment to excellence.

Role Overview: As the Senior Account Manager, you will be responsible for managing client relationships, overseeing the execution of marketing strategies, and ensuring the highest level of client satisfaction. You will act as the primary point of contact for key clients, providing strategic guidance and ensuring the successful delivery of marketing campaigns.

Responsibilities:

1. Client Relationship Management:
   • Act as the primary point of contact for key clients, fostering strong relationships and effective communication.
   • Understand clients' business objectives and provide strategic guidance to help them achieve their goals.
   • Conduct regular check-ins and strategic reviews with clients to ensure alignment and satisfaction.
2. Campaign Management and Execution:
   • Oversee the planning, execution, and delivery of marketing campaigns.
   • Coordinate with internal teams (e.g., creative, paid media, content) to ensure seamless campaign execution.
   • Monitor project progress and performance, providing regular updates to clients and internal stakeholders.
3. Strategic Planning and Implementation:
   • Develop comprehensive marketing strategies tailored to clients' needs and objectives.
   • Lead quarterly strategy kick-offs and ensure all campaigns align with the strategic direction set forth.
   • Analyse campaign performance and provide actionable insights and recommendations for improvement.
4. Team Leadership and Collaboration:
   • Mentor and support junior account managers and account executives, fostering a collaborative and high-performance team environment.
   • Facilitate cross-departmental collaboration to ensure cohesive and integrated campaign delivery.
   • Participate in internal meetings and contribute to the development of best practices and processes.

KPIs:

1. Client Satisfaction and Retention Rates:
   • Monitor and improve client satisfaction and retention metrics.
2. Campaign Performance Metrics:
   • Track the success of marketing campaigns against defined objectives and KPIs.
3. Timeliness and Quality of Campaign Delivery:
   • Ensure campaigns are delivered on time and meet high-quality standards.
4. Team Development and Performance:
   • Evaluate and enhance the performance and development of junior team members.

SOPs:

1. Weekly Client Check-Ins and Status Updates:
   • Conduct regular meetings with clients to review campaign progress and address any issues.
2. Monthly Campaign Performance Reviews:
   • Analyse and report on the performance of marketing campaigns.
3. Quarterly Strategy Kick-Off Meetings:
   • Lead sessions to align on strategic goals and campaign direction.
4. Bi-Weekly Team Mentoring and Training Sessions:
   • Provide guidance and support to junior account managers and account executives.

Characteristics:

1. Strong Understanding of Digital Marketing Strategies:
   • Knowledge of SEO, PPC, social media, email marketing, and content marketing.
2. Excellent Communication and Interpersonal Skills:
   • Ability to build and maintain strong client relationships.
3. Proven Project Management Skills:
   • Capability to manage multiple projects and deadlines simultaneously.
4. Analytical Mindset with Attention to Detail:
   • Ability to interpret data and provide actionable insights.

About Us:

Hello Earth is a performance-driven digital marketing agency dedicated to helping Direct-to-Consumer (DTC) brands grow with purpose. We combine bold creativity with data science to deliver market-leading performance and measurable growth for some of the most exciting names in ecommerce.

We work with ambitious DTC and subscription-based brands across fashion, beauty, wellness, and FMCG, and we’re known for our ability to fuse creative and performance into campaigns that scale.

Role Overview:

We are looking for a commercially-minded, performance marketing Growth Strategist with deep experience in DTC, subscription models, and ecommerce brand growth, ideally within FMCG or fashion. This is a pivotal, leadership-level role for someone who thrives on scaling brands, building high-impact strategies, and mentoring teams to deliver outstanding results across performance marketing and CRM.

You will be responsible for owning, evolving and driving forward the strategic direction across our portfolio of clients, leading acquisition and retention initiatives, and working closely with our service leads to deliver best-in-class solutions. You will drive growth for our clients by bringing together performance marketing (Meta, Google, TikTok), lifecycle marketing (Email/CRM), and brand strategy, underpinned by clear commercial thinking and sharp data insights.

Key Responsibilities:

1. Growth Strategy & Planning

• Develop, lead and evolve comprehensive growth strategies across acquisition and retention for DTC, subscription, and ecommerce brands.
• Apply deep channel knowledge (Meta, Google, TikTok, Email, Performance Creative) to align marketing activity with business objectives.
• Deliver robust customer lifecycle strategies, including LTV growth, churn reduction, and customer reactivation.
• Conduct regular market, audience, and performance analysis to identify opportunities for growth and innovation.
• Lead quarterly strategic planning and reviews with clients, ensuring business KPIs are met or exceeded.
   

2. Client Leadership & Account Growth

• Act as the senior strategic lead across a portfolio of high-growth clients.
• Own senior-level relationships with Founders, CMOs, and Growth Directors; act as a trusted partner with a clear focus on commercial impact.
• Provide strategic oversight and input during key meetings, QBRs, and strategic planning sessions.
• Identify and pitch new opportunities for account growth, cross-service integration, and channel expansion.
   

3. Team Leadership & Mentorship

• Lead and mentor a multidisciplinary team of service leads across Paid Media, CRM, Social, Content, and Strategy.
• Support career development through coaching, feedback, and performance reviews.
• Elevate the agency’s internal strategic capability and processes, setting high standards for delivery, planning, and performance.
   

4. Performance & Innovation

• Oversee forecasting, reporting, and attribution frameworks to ensure clarity of performance and ROI.
• Constantly evolve and innovate processes across strategy, reporting, and briefing to elevate the agency’s service quality.
• Champion a test-and-learn culture that balances creativity and performance thinking.
   

What We’re Looking For:

• Proven track record in growing DTC or subscription-based ecommerce brands, with a strong preference for fashion, beauty, or FMCG sectors.
• Deep experience across acquisition (performance media, paid social/search) and retention (CRM/email) strategy.
• Commercially driven with strong business acumen and the ability to tie marketing strategies to clear business outcomes (CAC, LTV, revenue growth).
• Demonstrated success building multi-channel growth strategies that drive measurable impact.
  Experience mentoring senior team members and influencing at a leadership level.
• Strong communicator and strategic thinker, comfortable in a client-facing leadership role.
• Passionate about brand growth, with a natural curiosity and a continuous learning mindset.
   

Key Success Metrics (KPIs):

• Client Growth Outcomes: Revenue, LTV, CAC, retention, and subscription growth.
• Client Retention & Satisfaction: Measured through retention rates, relationship depth, and CSAT/NPS.
• Team Development: Team progression and performance against strategic and operational goals.
• Innovation & Process: Efficiency and effectiveness of internal strategic and reporting processes.
   

Benefits:

• Competitive salary, DOE
• Remote-first and flexible working hours
• 41 days paid leave (including personal days & team events)
• A team-first, mission-led culture that celebrates bold thinking and meaningful impact
• Hello Earth was named one of Campaign's Best Places to Work 2025, landing at #20 overall and #7 in the Boutique Employers category.

About Us

Hello Earth is a performance-driven digital marketing agency dedicated to helping Direct-to-Consumer (DTC) brands grow with purpose. We combine bold creativity with data science to deliver market-leading performance and measurable growth for some of the most exciting names in ecommerce.

We work with ambitious DTC and subscription-based brands across fashion, beauty, wellness, and FMCG, and we’re known for our ability to fuse creative and performance into campaigns that scale.

Role Overview

We are looking for a commercially-minded Growth Manager with strong experience in DTC, subscription models, and ecommerce brand growth, ideally within FMCG or fashion. This role is perfect for someone who thrives on building and executing strategies, driving measurable performance, and managing projects across performance marketing and CRM.

As Growth Manager, you’ll oversee day-to-day growth planning and execution for a portfolio of clients, ensuring acquisition and retention initiatives deliver real commercial impact. You will work closely with senior strategists, channel leads, and creative teams to bring together performance marketing (Meta, Google, TikTok), lifecycle marketing (Email/CRM), and brand strategy, supported by data insights.

Key Responsibilities

1. Growth Strategy & Execution

• Support the development and execution of growth strategies across acquisition and retention for DTC, subscription, and ecommerce brands.
• Apply channel knowledge (Meta, Google, TikTok, Email/CRM) to ensure campaigns align with client goals.
• Implement lifecycle strategies that drive LTV growth, reduce churn, and reactivate customers.
• Monitor campaign performance, prepare reports, and highlight opportunities for optimisation.
• Contribute to quarterly reviews and planning sessions with clients.

2. Client Management & Growth Support

• Act as the day-to-day growth lead for a portfolio of clients.
• Build strong relationships with client stakeholders, becoming a reliable partner for performance insights and recommendations.
• Participate in client meetings and reviews, presenting results and tactical next steps.
• Spot opportunities for incremental growth, cross-channel integration, or new testing initiatives.

3. Team Collaboration

• Work closely with channel leads (Paid Media, CRM, Social, Content) to deliver integrated growth campaigns.
• Collaborate with senior strategists on client roadmaps and growth initiatives.
• Provide feedback and input into creative briefs, campaign testing, and reporting processes.

4. Performance & Continuous Improvement

• Manage campaign reporting and forecasting, ensuring clarity on performance and ROI.
• Champion test-and-learn approaches, balancing creativity and data-driven decision-making.
• Share insights and learnings to improve internal processes and campaign effectiveness.

What We’re Looking For

• Proven experience growing DTC or subscription-based ecommerce brands, ideally in fashion, beauty, or FMCG.
• Hands-on knowledge of acquisition (performance media, paid social/search) and retention (CRM/email) strategies.
• Strong commercial mindset with the ability to connect marketing performance to business outcomes (CAC, LTV, revenue growth).
• Experience delivering and optimising multi-channel campaigns.
• Comfortable in client-facing roles, with excellent communication and presentation skills.
• A proactive, curious problem-solver who enjoys working across creative and performance disciplines.

Key Success Metrics (KPIs)

• Client Growth Outcomes: Revenue, LTV, CAC, retention, and subscription growth.
• Client Satisfaction: Feedback from client stakeholders, retention rates.
• Campaign Performance: Delivery against agreed KPIs and ROI benchmarks.
• Collaboration: Contribution to team processes, communication, and successful cross-channel execution.

Benefits

• Competitive salary, DOE
• Remote-first and flexible working hours
• 41 days paid leave (including personal days & team events)
• A team-first, mission-led culture that celebrates bold thinking and meaningful impact
• Hello Earth was named one of Campaign's Best Places to Work 2025, landing at #20 overall and #7 in the Boutique Employers category.

Job Description: Digital Designer

Role Title: Digital Designer

Reports to: Art Director

Position Type: Full-Time

About Us: We are a creative performance marketing agency, dedicated to delivering high-impact digital experiences that drive engagement and conversions. As we continue to grow and evolve, we are looking for a talented Digital Designer to bring innovation, expertise, and strategic thinking to our creative team.

Role Overview: As a Digital Designer, you will play a pivotal role in designing and optimising high-performing digital assets that enhance brand presence and maximise campaign performance. With a strong background in e-commerce and paid media, you will create compelling social media graphics, landing pages, display ads, email templates, website designs, and other marketing materials that align with our clients’ brand guidelines and performance objectives.

Responsibilities:

1. Digital Asset Creation

• Design visually appealing and high-performing digital assets for a range of platforms, including paid social ads, display banners, landing pages, emails, and website content.
• Ensure all creative assets align with brand guidelines and campaign objectives while maintaining a consistent visual identity.

2. Collaborative Design Process

• Work closely with channel and account leads to understand project goals, audience insights, and campaign strategies.
• Translate campaign briefs into compelling and conversion-driven creative executions.

3. Creative Development & Storytelling

• Develop engaging social ad creatives, email templates, and marketing collateral that balance aesthetics with performance-driven principles.
• Create mood boards, storyboards, and concept decks to effectively communicate design ideas to clients and internal teams.
• Present and justify design decisions based on creative strategy, brand identity, and user engagement data.

4. Performance-Optimised Design

• Design for conversion, ensuring all assets are optimised for click-through rates (CTR), engagement, and conversions.
• Leverage A/B testing insights and performance data to refine and improve designs.

5. Industry Awareness & Innovation

• Stay updated on platform-specific requirements, design trends, and best practices for paid social, display, and email marketing.
• Innovate within digital design by adopting emerging trends, new formats, and interactive elements.

6. Cross-Functional Collaboration

• Partner with media buyers, copywriters, and account managers to ensure visual and textual elements work seamlessly together.
• Ensure smooth handoff of assets to development teams when required.

7. Brand Consistency & Creative Leadership

• Uphold brand consistency across all creative outputs while adapting designs for different campaign goals and audiences.
• Provide creative direction, feedback, and mentorship to other designers within the team.

KPIs:

Campaign Performance & Engagement Metrics

• Improvement in CTR, CPC, Conversion Rate, and Engagement Rates for digital assets.

Client Satisfaction & Retention

• Positive client feedback on creative work and high retention rates.

Project Delivery & Efficiency

• Timely delivery of high-quality creative assets within deadlines.

Brand Consistency & Design Innovation

• Ensuring all assets meet brand guidelines while introducing fresh, innovative approaches.

A/B Testing & Performance Optimisation

• Data-backed improvements to design elements based on A/B testing insights.

Collaboration & Cross-Team Impact

• Effective collaboration with media buyers, account managers, and developers to optimise asset performance.

SOPs:

Digital Asset Development & Approval Process

• Follow a structured approach for designing, reviewing, and finalising assets with internal teams and clients.

A/B Testing & Data-Driven Optimisation

• Implement a systematic testing methodology to refine creative elements for better performance.

File Management & Version Control

• Maintain organised files, naming conventions, and version tracking to streamline workflows.

Creative Briefing & Stakeholder Communication

• Establish a standard briefing process to align expectations and ensure creative alignment from concept to execution.

Quality Assurance & Brand Compliance

• Regularly review designs against brand guidelines, accessibility standards, and performance benchmarks.

Design Handoff Process

• Provide well-prepared assets for developers, media buyers, and content teams, ensuring seamless integration into campaigns.

Characteristics:

Must-Have Skills & Experience

• Proven experience in digital-first product marketing design, with a strong portfolio showcasing paid social ads, email marketing, videos, and Amazon creative.
• Expertise in Adobe Creative Suite (Photoshop, Illustrator, After Effects, XD, Figma, or similar tools).
• Strong understanding of e-commerce marketing, user engagement principles, and direct response creative.
• Ability to design for performance marketing while balancing creativity and data-driven decision-making.

Desirable Skills

• Experience in UI/UX design for e-commerce or landing pages.
• Knowledge of photography, retouching, and video editing to enhance visual content.
• Familiarity with motion graphics and animation for dynamic ad creatives.

What We’re Looking For

• Creative & Strategic Thinker – You understand the balance between aesthetics, branding, and performance.
• Detail-Oriented & Organised – You have a strong eye for detail and can juggle multiple projects without sacrificing quality.
• Proactive & Collaborative – You take ownership of projects, contribute ideas, and work seamlessly with teams across the agency.
• Results-Driven – You thrive in a fast-paced, data-informed creative environment, continuously optimising and improving your designs for performance.

Benefits & Compensation:

• Competitive Salary (based on experience).
• Full private health insurance.
• Dental & Optical cash back (£500 & £300 respectively).
• 41 days paid holiday (includes public holidays, 1 personal day per month + your birthday).
• Monthly team events plus Summer and Winter away days.
• The freedom to manage your own time, location and schedule (we have no physical office and we have flexible working hours).
• The opportunity to work with an international and innovative team of people with an awesome company culture.